Last updated: 24 July 2026
Gir Govalan sells farm-fresh dairy and traditional food products. Because many items are perishable or sealed for food safety, our return policy is limited. Please read this page carefully before ordering.
1. General rule
Due to the nature of dairy and food products, standard returns and exchanges are not accepted once an order has been dispatched or delivered, except where we confirm a quality, packing, or delivery error on our side.
2. Products covered
- A2 Gir cow bilona ghee
- A2 Gir cow milk (pouch / glass bottle)
- Fresh curd and dairy products
- Traditional sweets (peda, ladoo, shrikhand, and similar)
3. When we will help
Contact us within 24 hours of delivery (or within 48 hours for sealed ghee) if:
- You received a damaged, leaking, or broken pack
- You received the wrong product or wrong size
- The product arrived spoiled or clearly unfit for use (with photos)
- Items are missing from your order
After review, we may offer a replacement, store credit, or refund for the affected item(s) at our discretion.
4. When returns are not accepted
- Change of mind after purchase
- Opened or partially used products (except proven quality defects)
- Incorrect storage after delivery (for example milk left unrefrigerated)
- Delayed complaint beyond the window above without a valid reason
- Taste preference alone, when the product matches the description
5. How to raise a request
- Message us on WhatsApp: +91 93282 89550
- Or email: info@girgovalan.com
- Share your order details, delivery date, pin code, and clear photos/videos of the issue
We aim to respond within 1–2 business days.
6. Refunds
Approved refunds are processed to the original payment method or via an agreed alternate method. Timing depends on your bank or UPI provider (typically 5–10 business days after approval).
7. Cancellations
You may request cancellation before dispatch. Once packed or shipped, cancellation is not guaranteed. Contact WhatsApp as early as possible.
8. Shipping & delivery notes
Free delivery applies on eligible orders above ₹999 (as shown at checkout). Dispatch is typically within 24–48 hours of confirmation. Milk and other fresh dairy should be refrigerated on receipt.
9. Contact
- Brand: Gir Govalan
- Email: info@girgovalan.com
- Phone / WhatsApp: +91 93282 89550
- Address: Gir, Gujarat, India
- Contact page: girgovalan.com/pages/contact/